Comprehensive Checklist for Fully Managed ICT Service Provider

Network Design and Implementation

• Network architecture planning

• Installation of network hardware (routers, switches, access points)

• Network cabling and connectivity

Network Monitoring and Maintenance

• Continuous monitoring of network performance

• Regular maintenance and updates

• Bandwidth management

• Troubleshooting network issues

Server Installation and Configuration

• Setup of physical and virtual servers

• Configuration of server roles (e.g., web server, file server, database server)

Server Monitoring and Maintenance

• 24/7 server monitoring

• Regular updates and patch management

• Backup and disaster recovery planning

• Performance optimization

Cybersecurity Measures

• Implementation of firewalls and intrusion detection systems

• Endpoint protection (antivirus, anti-malware)

• Regular security audits and vulnerability assessments

Data Protection

• Data encryption

• Secure access controls and identity management

• Compliance with data protection regulations (GDPR, HIPAA, etc.)

Incident Response

• Proactive threat detection and mitigation

• Incident response planning and execution

• Forensic analysis and reporting

Helpdesk Management

• 24/7 helpdesk support

• Ticketing system for tracking issues

• Remote and onsite support

User Training and Support

• IT onboarding for new employees

• Training sessions on new software and systems

• Documentation and self-help resources

Cloud Strategy and Migration

• Cloud readiness assessment

• Planning and executing migration to cloud platforms (AWS, Azure, Google Cloud)

Cloud Infrastructure Management

• Management of cloud resources and services

• Cost optimization and management

• Cloud security and compliance

Backup Solutions

• Implementation of backup solutions (local and cloud-based)

• Regular testing of backup systems

• Data restoration processes

Disaster Recovery Planning

• Development of disaster recovery plans

• Regular disaster recovery drills

• Business continuity planning

Software Deployment and Licensing

• Installation and configuration of business applications

• Management of software licenses

• Regular updates and patch management

Application Support

• Troubleshooting and resolving application issues

• Integration with other business systems

• Performance monitoring and optimization

Hardware Inventory Management

• Tracking and managing IT assets (computers, servers, networking equipment)

• Lifecycle management of hardware assets

• Procurement and disposal of IT equipment

Software Inventory Management

• Keeping an inventory of software applications and licenses

• Ensuring compliance with licensing agreements

Compliance Audits

• Regular audits to ensure compliance with industry regulations

• Documentation and reporting for compliance purposes

Policy Management

• Development and enforcement of IT policies and procedures

• Employee training on compliance requirements

IT Roadmap Development

• Aligning IT strategy with business goals

• Planning for future IT needs and investments

Budgeting and Cost Management

• IT budget planning and management

• Cost-benefit analysis of IT projects

Vendor Relations

• Managing relationships with IT vendors and service providers

• Negotiating contracts and service level agreements (SLAs)

Performance Monitoring

• Ensuring vendors meet agreed-upon performance standards

• Regular reviews of vendor performance

VoIP and Telephony Services

• Installation and management of VoIP systems

• Support for telephony infrastructure

Unified Communications

• Integration of communication tools (email, chat, video conferencing)

• Management of communication platforms

Internet Service Management

• Selection and management of internet service providers

• Ensuring reliable and high-speed internet connectivity

VPN and Remote Access Solutions

• Setup and management of VPNs for secure remote access

• Support for remote and hybrid work environments